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What is Baluwo?

Baluwo is a service offered through browser or Android app that you can use to securely send basic essentials in real time to your friends and family, such as food, pre-paid energy or mobile top-up. With regular use, you can control how the money is spent and make sure your loved ones are always properly looked after.


How much does registration cost?

Registration is free and prices include any markups and taxes. You can preview the prices before registering at baluwo.com/promo


How can I register?

We just need to validate your mobile number before you can start buying food, energy or mobile top-up from here. This video might help you if you have any questions on how to do it!


How do I make a food purchase?

If you use a browser like Chrome or Safari:

  1. Validate your mobile number with a pin code here.
  2. Enter the recipient′s mobile number.
  3. Choose the store where the recipient will collect the items.
  4. Enter the amount of units you want to buy.
  5. Make the secure payment on a gateway of your choose .

If you use our Android app:

  1. Download the app from Play Store.
  2. Enter your phone number to register.
  3. Choose a recipient from your list of contacts.
  4. Choose a store where the recipient can collect the items.
  5. Enter the amount of units you want to buy.
  6. Make the secure payment on a gateway of your choose .

Once the order has been paid, the recipient and the store owner receive a text message with the information that they need for the items to be collected.



How do I make a pre-paid electricity top-up?

If you use a browser like Chrome or Safari:

  1. Validate your mobile number with a pin code here.
  2. Enter the recipient′s mobile number.
  3. Enter his/her electricity meter identifier number.
  4. Enter the amount of prepaid electricity that you want to send.
  5. Make the secure payment on a gateway of your choose.

If you use our Android app:

  1. Download the app from Play Store.
  2. Enter your phone number to register.
  3. Choose a recipient from your list of contacts.
  4. Enter his/her electricity meter identifier number.
  5. Enter the amount of prepaid electricity that you want to send.
  6. Make the secure payment on a gateway of your choose.


How do I make a mobile top up?

Save 25% on what you are spending with other suppliers

If you use a browser like Chrome or Safari:

  1. Validate your mobile number with a pin code here.
  2. Enter the recipient′s mobile number.
  3. Enter the amount of mobile top-up you want to send.
  4. Make the secure payment on a gateway of your choose.

If you use our Android app:

  1. Download the app from Play Store.
  2. Enter your phone number to register.
  3. Choose a recipient from your list of contacts.
  4. Enter the amount of mobile top-up you want to send.
  5. Make the secure payment on a gateway of your choose.


Which are the minimums when making requests or orders?

Service Orders Requests
Electricity 2.38€ 128.52GMD
Mobile 2.38€ 128.52GMD


How long does it take for the service to be effective?

Out service is automated and executed immediately after payment. If the top up is not carried out within 10 minutes, please let us know, indicating the order number, so we can help you.


In which countries can I use Baluwo?

We are now offering the service in The Gambia, Senegal and Nigeria.


Which payment methods are available?

You can use debit and credit cards from VISA, VISA Electron, Mastercard, Maestro and American Express, Sofort


What security does the payment gateway have?

You will pay directly to one of our secure payment gateways. Its appropriate use of SSL and PCI technology makes it the perfect partner for our customers.


Do you charge an additional fee for the bank transaction?

No. To avoid last minutes surprises and provide the best possible service, the markups mentioned are always included from the beginning.


What can I do if I accidentally send my order to the wrong person?

Unfortunately, there′s nothing we can do in this case because our service is automated. Please ensure you review the order details before paying, confirming that the amounts, products and people are correct.


I can′t complete the transaction. What can I do?

  • Ensure that your Internet connection is working property.
  • Ensure that you use an updated version of Chrome, Firefox, Safari or Edge. You can also switch to the Android app..
  • Ensure that you use the right prefixes and phone numbers.
  • Ensure that the amount and quantities of the order match the minimums and maximums mentioned . [+]
  • Ensure that your browser allows iframes and cookies.
  • If you are still unable to complete the transaction, contact us contact us

Ensure that their basic essentials are always covered



Buy rice, sugar, onions or vegetable oil  for someone
Food
Construction
Construction
Do you want to top-up a mobile?
Mobile
Do you want to buy prepaid electricity for a particular person?
Electricity

Avoid transfer fees and control how your money is spent

Contact us

We will be happy to help you!





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