If your question is not properly answered here please contact us so we can help you personally.
What is Baluwo?
Baluwo is a service offered through browser or Android app that you can use to securely send basic essentials in real time to your friends and family, such as food, pre-paid energy or mobile top-up. With regular use, you can control how the money is spent and make sure your loved ones are always properly looked after.
How much does registration cost?
Registration is free and prices include any markups and taxes. You can preview the prices before registering at baluwo.com/promo
How can I register?
We just need to validate your mobile number before you can start buying food, energy or mobile top-up from here. This video might help you if you have any questions on how to do it!
Enter the amount of mobile top-up you want to send.
Makee the secure payment on the platform CaixaBank.
Which are the minimums when making requests or orders?
How long does it take for the service to be effective?
Out service is automated and executed immediately after payment. If the top up is not carried out within 10 minutes, please let us know, indicating the order number, so we can help you.
In which countries can I use Baluwo?
We are now offering the service in The Gambia and new countries such as Senegal, Nigeria and Morocco will be added soon.
Which payment methods are available?
You can use debit or VSIA, MASTERCARD or MAESTRO credit cards
What security does the payment gateway have?
You will pay directly to CaixaBank, which is the third largest bank by asset volume in Spain. Its appropriate use of SSL and PCI technology makes it the perfect partner for more than 2 billion VISA carholders.
Do you charge an additional fee for the bank transaction?
No. To avoid last minutes surprises and provide the best possible service, the markups mentioned are always included from the beginning.
What can I do if I accidentally send my order to the wrong person?
Unfortunately, there′s nothing we can do in this case because our service is automated. Please ensure you review the order details before paying, confirming that the amounts, products and people are correct.
I can′t complete the transaction. What can I do?
Ensure that your Internet connection is working property.
Ensure that you use an updated version of Chrome, Firefox, Safari or Edge. You can also switch to the Android app..
Ensure that you use the right prefixes and phone numbers.
Ensure that the amount and quantities of the order match the minimums and maximums mentioned . [+]
Ensure that your browser allows iframes and cookies.
If you are still unable to complete the transaction, contact us contact us